Patients overall in the United States are very satisfied with their physicians and with treatment they receive in outpatient settings, according to new information which challenges common public perceptions about outpatient medical treatment.
"Particularly surprising is that even a lot of patients who reported average encounters with physicians, such as average national wait times and average physician encounter time, seem to be giving full marks to their physician in terms of visit satisfaction," said Rajesh Balkrishnan, lead study author and associate professor in the University of Michigan School of Public Health and College of Pharmacy.
The study analyzed data from an online survey tool*, where 14,984 patients ranked visits from 2004-2010 on a 10-point scale, with 10 being the highest. The study included only physicians with 10 or more ratings, and patients could rate a particular doctor only once every three months, to prevent skewed scores.
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