Are You Standing in the Way of High Performance? from H and HN

PHOENIX— It's possible, Michael Frisina postulated, that when your hospital developed its strategic plan for the coming year, it actually validated a policy that said a certain percentage of your patients will be harmed. If zero errors aren't the goal, Frisina said during a keynote yesterday at the 25th Annual Rural Health Care Leadership Conference, then you're acknowledging that patients will be harmed.

"We say that patient care comes first and the patient is at the center of our care delivery," said Frisina, head of a self-named consulting firm and senior research scholar at The Center for Influential Leadership. "When are we really going to do that?"

Much like Bridget Duffy's presentation the day before, Frisina made the case that all too often our own behaviors stand in the way of us — and our organizations — from achieving more. His most critical assessment was aimed at the C-suite: Leaders set the tone. Their behavior will determine whether an organization strives for high-performance and compassionate care.

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